Assuring Data Security and Good Customer Experience Go Hand-in-Hand

Meera Dugar, VP, Consumer and Community Banking (CCB) at JPMorganChase (JPMC), speaks with Alexandra Sawyer, Director at Guidehouse, in a video interview about her professional journey, evolution from a leader’s perspective, the role of data security in enhancing customer experience, and how collaboration with CDOs fosters a data-driven culture.

With a professional trajectory spanning various industries and verticals, Meera Dugar has worked with companies such as McDonald’s, OfficeMax, Office Depot, and Capgemini, gathering a wide range of experiences and exposure to varied technologies.

In light of today's ongoing technological innovations, Dugar shares that leaders must look at evolution with the right mindset and be prepared to answer tough questions. Further, leaders need to make smart decisions by analyzing the past landscape and how organizations are now ready to take on the AI space, says Dugar. It boils down to educating oneself and creating a culture of innovation and learning within the organization. She emphasizes the need to be cautious and strategic in decision-making and stay intuitive about what comes next.

Dugar continues to discuss how analytics and secure data management can improve customer experience, drive growth, and facilitate a data-driven culture. Listen to the full interview below.